Recent Update: May 1, 2025

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and our advertising platforms, including Facebook.

Scope of This Policy

This policy applies to all data collected through our website (www.tichenorinc.com) and any related communications or digital campaigns, including those conducted via platforms like Facebook, Google, and others.

What We Collect

We collect information that you choose to share with us directly—whether through our website forms, email communication, or social media ads. This may include your name, email address, phone number, and any other information you provide voluntarily.

How We Use It

The information you provide is used solely to respond to your inquiries, deliver requested services, and improve our offerings. We may also use your information to follow up on services, share updates, or offer promotional details—unless you tell us not to.

We never sell or rent your information to third parties. However, we may share it with trusted partners only as necessary to complete your request (e.g., processing a work order or scheduling a consultation).

Tracking & Third-Party Tools

In addition to Facebook, we may use other advertising and analytics platforms—including but not limited to Google Ads, Google Analytics, LinkedIn Ads, and similar services—that place tracking technologies such as cookies or pixels on our website. These tools help us measure performance, improve user experience, and deliver more relevant ads.

These third-party services may collect data such as your IP address, browser type, time spent on pages, or interactions with our website. We do not receive personally identifiable information from these platforms unless you’ve explicitly provided it to us.

By using our site, you consent to the collection and use of data as outlined by these third-party providers. You can manage your cookie preferences or opt out of tracking by adjusting your browser or ad settings.

Managing Your Information

At any time, you have the right to:

• Request a copy of the personal data we have about you

• Update or correct your personal information

• Ask us to delete your information from our records

• Opt out of future communication

To make any of these requests, contact us through the phone number or email listed on our website.

Cookies and Web Analytics

We use cookies to enhance user experience, streamline navigation, and analyze site traffic. Cookies do not store personally identifiable information unless you’ve voluntarily submitted that data. You can disable cookies through your browser settings, but doing so may limit some website functionality.

Data Retention Policy

Tichenor, Inc. retains customer and lead data for the life of the business to support service history, warranty tracking, and future customer care. This information is stored securely and is only accessible by authorized personnel.

We do not sell, rent, or share any personally identifiable information with third parties for marketing or commercial purposes. Your data remains private and is used only to fulfill your service requests, process communications, and improve your experience with our company.

How We Protect Your Data

We implement a combination of physical, technical, and administrative safeguards to protect your information. Sensitive data (such as payment details) is encrypted during transmission, and access to all personal information is limited to staff who require it to perform their job responsibilities.

Our servers are maintained in secure facilities, and we regularly update security protocols to meet industry standards.

Updates to This Policy

If we make material changes to this Privacy Policy, we’ll notify users via email or a notice on our website. It’s your responsibility to review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have questions or believe we are not complying with this policy, please reach out:

Phone: (269) 965-5358
Website: www.tichenorinc.com